Gstock is a marketplace for digital goods and services. Here, you can buy and sell social media and gaming accounts, top up in-game currency, and purchase other digital products. The service operates with an escrow system: funds for the purchase are held in a special account until the buyer's warranty period ends. This ensures transaction security and protection against fraudulent activities.

To find the product you need on the website, you can use the search bar at the top of the site or select the category you are interested in from the list on the left. Within each category, you can apply various filters to refine your search. You can also sort the results by price, popularity, and quantity.

Before making a purchase, it is important to check the reliability of the seller and the quality of the product by considering the following factors:

1. Seller's rating. This indicator reflects how well the seller fulfills their obligations and handles disputes. The rating is based on the ratio of successful transactions to those involving disputes or refunds. A higher rating indicates greater trustworthiness of the seller.
2. Customer reviews. These are opinions shared by buyers who have already purchased from the seller. Reviews provide insight into whether the product matches its description, how efficient and professional the seller is, and reveal potential issues or drawbacks. The more positive reviews, the better the seller’s reputation.
3. Product description. This includes detailed information about the product, such as its specifications, usage conditions, warranties, and return policies. The description should be accurate, comprehensive, and truthful. After receiving the product, compare it with the description, and if it doesn't match, open a dispute immediately.

To pay for a purchase and receive the product, follow these steps:

1. Select a product. Find the desired product and click the "Buy" button.
2. Top up your balance or pay for the product directly. Please note that if you pay directly without topping up your balance, the minimum payment amount through the selected payment method might exceed the product's price. Don’t worry, as the remaining amount will be credited to your balance.
3. Receive the product. Once the payment is processed, the product will be available in your personal account. If you make a purchase without having an account, we will automatically register an account for you during your first purchase and send the login and password to the email address you provide at checkout.
4. Order confirmation. The amount you paid will be temporarily held on a secure service account until the product's warranty period ends. Check the product and click "Confirm" if it fully meets your expectations and matches the description. This will release the funds to the seller. If the product doesn't meet the description, you can open a dispute. If confirmation is not made within 24 hours, the funds will be automatically transferred to the seller, and no refunds will be possible. In case of a dispute, if you fail to respond within 48 hours, the dispute will automatically close in favor of the seller.
5. Leave feedback. If you're satisfied with the product or service, leave a review of the seller to help other users. If you're dissatisfied or the product doesn't match the listed characteristics, you can also leave feedback about an unreliable seller or a low-quality product.

Currently, it is not possible to contact the seller directly on our platform, but this feature will be available very soon! To contact the website administration, you can:

1. Write to us in the online chat on the website. The marketplace's technical support service is available daily from 10:00 to 18:00 MSK. Responses to unprocessed questions submitted outside of working hours will be provided the next morning (you will receive a response to the email from which the request was made).
2. Write to us using the feedback form
3. Send us an email at: support@gstock.org You can reach out with any questions related to products, website functionality, dispute resolution, and other important topics.

Within the 24-hour guarantee period after paying for the selected order, click "Open Dispute" and, in the form that opens, describe your claims about the item in detail. Also, upload evidence such as photos or videos by uploading them to any convenient file-sharing service (youtube.com, mega.nz, etc.) and attach the link to your request. After opening the dispute, we will conduct arbitration on our side. If necessary, we will request additional information from you, contact the seller, and resolve your issue.

The website provides the following protections and guarantees for buyers:

1. Secure transaction. Buyer funds are held in a protected account until the warranty period for the product ends. This eliminates the risk of losing money if the item is not delivered, delayed, or does not match the description. Sellers, in turn, are protected by an established mandatory procedure for providing evidence in case of disputes — these requirements are specified in the product descriptions and store policies.
2. Dispute resolution and arbitration. If there are issues with the product or violations by the seller, the buyer can initiate a dispute and seek assistance from the website's administration. The administration acts as an independent arbitrator, making a fair decision that is binding on both parties. In the case of seller violations, administrators may impose sanctions, including account blockage or confiscation of funds.
3. Review and rating system. After the purchase, users can leave comments and evaluations for products and sellers. This helps other buyers make informed decisions. The seller's reliability is assessed based on the ratio of successful transactions to those that resulted in disputes or refunds.

You can find the rules for customers here.

To register on the website and create your store, you need to follow these steps:

1. Go to the website gstock.org and click on the "Create Store" button in the top menu of the site.
2. Fill out the registration form, indicating the store name, a description that highlights the types of products you plan to sell, and your email address.
3. After submitting the registration application, you will receive a notification via email confirming that your application has been sent.
4. After a quick moderation process, you will receive your login and password for your store via the email address provided during registration.
5. Log in with the provided login and password to access your personal account.

You can now proceed to set up your store and fill out the product cards.

To contact the website administration, you can:

1. Write to us in the online chat on the website. The marketplace's technical support service is available daily from 10:00 to 18:00 MSK. Responses to unprocessed questions submitted outside of working hours will be provided the next morning (you will receive a response to the email from which the request was made).
2. Write to us using the feedback form
3. Send us an email at: support@gstock.org

You can contact us with any questions related to the seller's personal account, the functioning of the site, resolving disputes, and other important topics.

After logging into the seller's personal account (seller.gstock.org), open the "Stores" tab and click the "Edit" icon. In the "Product Cards" section, for each of the items you are selling, specify:

1. Product name and description
2. Product category
3. Product type
4. Product price
5. Content for sale: list each item separately in each line (for example, login and password for an account)
6. Characteristics and their values: select the characteristics that suit your product and fill in their value. These values will be displayed in the product card.

Suitable images are in PNG, JPG, JPEG formats with standard dpi.

1. Recommended store logo size: 187x142.
2. Recommended size of the banner in desktop version of the site: 1320x350. Note that the image should be divided into 2 parts (at 570 pixels from the left edge, the main information of the store will be placed; there should be no elements here that interfere with the readability of the information. We recommend shading this part of the image with a gradient in a color that matches the image).
3. Recommended mobile banner size: 344x444. Note that the image should be divided into 2 parts (at 228 pixels from the top edge, the main information of the store will be placed; there should be no elements here that interfere with the readability of the information. We recommend similarly replacing this part of the image with a gradient in a color that matches the image).
4. Recommended product card cover size: 251x152.

In a separate tab of Product card called "Content for sale," for each of the items you are selling, specify the data needed for the sale (for example, the login and password for an account and any other information the buyer needs for activation). The data for each item should be listed line by line. The positions issued to buyers will be automatically removed from the product card. If you need to upload a batch of products, download our template by clicking “Content Import Template,” which will become available after you fill out the product description. Load the product data into the template row by row and upload it to the site by clicking “Importing Content for Sale,” then “Download.”

In a separate section of the product card called "Wholesale Prices," indicate the number of items for which the wholesale price should be applied and its value.

The price is indicated in US dollars (USD) by default. Users of the platform can use 4 currencies - USD, EUR, RUB, and CNY.

In the "Sales Statistics" section, data is displayed about the order number, product name, quantity of the product, amount, order status, and its creation date.

In the "Balance Management" section, you can view your balance from completed sales, enter the withdrawal amount, and submit a withdrawal request. The payout will be processed within 24 hours. If you need the payout urgently, we recommend contacting our support team (via the online chat on the website or the contact form).

At this stage, we have set a uniform commission for all sellers at 8% for each successfully completed transaction.

You can find the rules for sellers here.